Just why do companies outsource crucial functions such as IT and accounting? Click here to find out more about the many benefits of outsourcing.
Over 62% of businesses outsource IT, which may leave you wondering: why do companies outsource? Why is it such a prevalent thing that organizations do?
In this article, we tackle the reasons for outsourcing so you can see if it’s right for you.
Why Do Companies Outsource?
Here are some top answers as to why companies outsource their essential functions.
It Helps You Budget Better
Outsourced services usually come as a flat rate, which gives you a reliable figure to put in your budgeting for however long you wish to use their services for. When you have things like IT and accounting in-house, unexpected expenses often arise, which can offset your budget.
It Improves Productivity in Your Workforce
In small businesses, many employees are often expected to take over responsibilities that are not directly under their departments. While this may make financial sense to do, it may be costing you in other ways.
When your employees are distracted with peripheral duties, they can’t truly focus on their primary tasks. Outsourcing these extra tasks can take the burden off of them and let them use their talents to the fullest.
It Offers 24/7 Customer Service
While you can assign your employees different shifts, there’s bound to be a period of time where no one is in the office to take calls or help customers with their problems. While it’s reasonable and expected of companies to have closing hours, you can differentiate your business from your competitors by offering 24/7 customer service.
When you outsource, you can get workers from all over the world. This means that when it’s time for you to get off work, it’s time for them to start their shifts. As a result, you’ll have round-the-clock help for your clients.
You Get the Best in Technology
Since technology’s always advancing, it can be hard keeping up with the latest and greatest. When you have a limited budget, this can be even more difficult.
But when you outsource your services, these workers come ready with the best in the industry so they can do their jobs efficiently. You won’t have to be the one paying for the devices, programs, and maintenance.
For instance, outsourced services can offer you advantages like proactive monitoring tools. You might not have the budget to buy these yourself, plus you probably don’t have the knowledge to run them either. Outsourcing takes care of both these points.
Your Network and Data Will Be Secure
When you outsource IT, they’ll be up-to-date on all the protocols for handling data, which means you won’t have to worry about compliance. They’ll also ensure that your network is always secure with the latest firewalls and antivirus/anti-phishing software.
Outsource and See Your Business Thrive
As you can see, there are a variety of positive answers to the question “why do companies outsource?” It offers better customer service, improved productivity, and better management over your budget. With little to no downsides, outsourcing is the future of small businesses.
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