Support

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Welcome to iStoryTime's Support. For further help, we can also be reached at: support@zuuka.com

If you are experiencing an issue with an iStoryTime app - we're sorry to hear it - please check below to see if the issue can be resolved with an easy solution on your mobile device.

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Issue
White/blank screen

Solution
On your mobile device, cycle the power off and back on.

To turn off your mobile device off completely: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider.

To turn on your mobile device on: Press and hold the Sleep/Wake button until the Apple logo appears.

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Issue
No sound

Solution
On your mobile device, confirm that the volume is up and that the Mute Switch is set to OFF. The mute/silent switch is located next to the volume buttons on your mobile device.

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